Sonesta ES Suites Cincinnati - Sharonville West

Our stay was great! I loved the layout being "outdoor focused" and we had mostly good weather which made that nice. The outdoor patio, basketball court, walk to the lobby, (outdoor pool wasn't open yet) all suited my preferences and the separated buildings helped the room to feel very private, secluded, and quiet. The full kitchen was GREAT. Loved having the flexibility to prepare meals onsite. The area around felt quiet and safe. The price was fantastic but it didn't feel like a "budget" option, it was very comfortable and clean.

Jennifer at the front desk was excellent and very kind and courteous however a second shift employee was as courteous and seems she didn't know the area very well she couldn't recommend or suggest a location to go to a pharmacy or a bank etc. She did not smile at all. She actually was kind of rude at all 5 encounters with her. She knew her job but no people skills. No pillows and the 2 I had were pancakes!

The rooms were really nice and the staff was amazing. The ladies at the front desk had a great sense of humor. I enjoyed talking to them

The clerk for the night shift was awesome hotel is clean I didn't feel so safe at first it's a lot of running in and out but I guess it's to be expected holiday time and people just having fun I guess but it was nice I like because it's got a kitchen so you can cook if you need to but I only stayed one night so I did get a chance to cook cuz I checked in at 3:00 a.m. and have to leave by 11:00 and I'm still a little tired for overall it's okay

I liked the size of the room. The staff was incredibly friendly. I felt safe in my room.